Refund policy

Refund policy

Returns and refunds

You may request a return of your Loosn massager within 30 days after delivery. Items must be in their original condition and packaging, with proof of purchase.

How to request a return Email help@loosn.shop with your order number and the items you would like to return. We will provide return instructions and the appropriate return address. Please contact us before sending anything back; do not send returns to the address on the shipping label without confirmation.

Return shipping For change-of-mind returns, the customer pays return postage. There is no restocking fee. We recommend using a tracked service and retaining proof of postage. If we confirm that an item is wrong, damaged or defective, Loosn will cover any required return shipping or provide an alternative resolution. Contact us with photos and your order number so we can investigate.

Refunds Once we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit. Please contact help@loosn.shop if more than 15 business days have passed since approval.

Multi-unit orders Refunds reflect the amount actually paid, including any allocated discount. Returning one unit from a discounted two-unit order does not entitle you to a refund of the undiscounted price.

Cancellations Contact us as soon as possible if you need to cancel. We will check whether cancellation is still possible before fulfillment. After dispatch, please follow the return process.

Warranty Loosn devices carry a 1-year warranty against manufacturing defects. Contact help@loosn.shop with your order number and a description or photos of the fault.

Your statutory rights concerning faulty, misdescribed or otherwise non-conforming goods are not limited by this policy.